Refund policy

Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival.

Online Purchase Return

Items delivered by Standard Shipping that were received damaged or have a manufacturers defect:

  • If you received your order by UPS, FedEx, DHL, USPS and the merchandise was damaged in shipping or if you wish to return it, please call customer care within 72 hours. Once the item is received, we will refund the cost of the item excluding shipping and handling fees.
  • For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item.
  • Not completely satisfied? We accept the return of Standard Shipping item (s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. Please note, return shipping fees apply. In many cases, we can provide you with replacement parts and service as needed .

Customer Care 469-969-0929, Monday through Saturday, 9 a.m. to 8 p.m. & Sunday, 10 a.m. to 6:30 p.m.

In-Store Purchase Return

If you purchased in our store in TX, check the conditions provided to you at time of purchase. Any problem please contact the store.

Return Requirements

In order to receive the full amount of the refund described in this Return Policy, all item (s) must be:

  • In new / unused condition.
  • Returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping).
  • Clearance Items & Member Card are final sale items and cannot be returned unless they are delivered damaged.
  • Please note , return shipping fees may apply.

There are certain situations where only partial refunds are granted:

  • Obvious signs of use.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds

The returned item (s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item (s); taxes are refunded in accordance with applicable state law.

With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply.

Most refunds or credits are based on the payment method used at the time of purchase. Please allow 7-10 days following receipt of the return items for any credit or refund to display on your credit card statement.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us for help.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us, we will provide you service as needed.

Shipping

To return your product, you should contact us to get a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.