Shipping and Return Policy
How Much Does Delivery Cost?
To keep things as simple as possible, Decobuys offers shipping up to 45 states by default on every product on our site, regardless of how your order will ship! In case you missed the words in caps lock the first time around,
For larger items you also have the option to choose Assembly as well as packing material removal ! FREE pick up ONLY available with our local store in Texas. Please contact us for more detail.
When Will I Receive My Order?
All items that are in-stock and can travel via UPS, FedEx, DHL, USPS ship within 3-7 business days and should arrive within 3-5 business days from the ship date. Items ordered together may not arrive in the same box.
Furniture and other oversized items travel via freight carriers which may result in extended processing and delivery times. Freight companies will contact you via phone to schedule a delivery date and time that works for you. Some items require a signature for delivery. Monday through Friday between the hours of 9-5.
When your order is processed, you will receive an email containing a tracking number and confirming that your package has been sent. Please note that during promotional periods it may take longer for your item to ship.
For Order on Demand items, longer production times may be required (average 2-3 weeks).
Order on Demand
The production time of each customized product may vary, please contact us for more details.
Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival.
Online Purchase Return
Items delivered by Standard Shipping that were received damaged or have a manufacturers defect:
- If you received your order by UPS, FedEx, DHL, USPS and the merchandise was damaged in shipping or if you wish to return it, please call customer care within 48 hours. Once the item is received, we will refund the cost of the item excluding shipping and handling fees.
- For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item.
- Not completely satisfied? We accept the return of Standard Shipping item (s) within 20 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 20-day return period, consult the manufacturer's warranty, if any. Please note, return shipping fees apply. In many cases, we can provide you with replacement parts and service as needed .
Customer Care 469-969-0929, Monday through Saturday, 9 a.m. to 8 p.m. & Sunday, 10 a.m. to 6:30 p.m.
In-Store Purchase Return
If you purchased in our store in TX, check the conditions provided to you at time of purchase. Any problem please contact the store.
In order to receive the full amount of the refund described in this Return Policy, all item (s) must be:
- In new / unused condition.
- Returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping).
- Clearance Items & Member Card are final sale items and cannot be returned unless they are delivered damaged.
- Please note , return shipping fees may apply.
There are certain situations where only partial refunds are granted:
- Obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 20 days after delivery.
The returned item (s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item (s); taxes are refunded in accordance with applicable state law.
With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply.
Most refunds or credits are based on the payment method used at the time of purchase. Please allow 7-10 days following receipt of the return items for any credit or refund to display on your credit card statement.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us for help.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us, we will provide you service as needed.
To return your product, you should contact us to get a return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We know you're going to love your new Decobuys furniture and home decor so please don't cancel anything! But, if for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please contact Decobuys Customer Support.
Generally, we cannot cancel an order once it has left our manufacturer's warehouse or distribution center. Additionally, if the item(s) ordered require assembly and have already been assembled, we cannot cancel that part of an order. Therefore, the sooner you Contact Us, the better. If we are unable to make the change before the order is processed, shipped, and/or assembled, you may need to return the item and/or a restocking fee may apply.
For orders involving customization you may be required to take delivery of your order if not cancelled within 24 hours of placement. Any orders involving full customization may not be eligible for cancellation as they are generally considered Final Sale. Please let us know if you have any questions and we'd be happy to shed some more light!