Q: What types of payment do you accept?
A:
We currently accept VISA, MASTERCARD, JCB, Diners Club, DISCOVER,Apple Pay, Google Pay and approved financing.
Q: Do you offer any kind of financing?
A:

Yes. We offer financing through Acima Credit to qualified buyers. Please visit our financing  page for more details and an application.

Q: Why didn’t I receive an Order Confirmation email?
A:

If you do not receive the order confirmation message within a few minutes of your purchase, please check your Junk or Spam E-mail folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive to either place, please call Customer Care at  469-969-0929 or email them at help@decobuys.com.

Q: I need assembly instructions for my furniture. Where can I get them?
A:

Assembly Instructions

If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton.

If not, you may check your email, we will send you a copy of instructions after shipping. If you do not receive, please email us at help@decobuys.com.; please include the following information: your name and your email address or mailing address and the item number(s) you need to assemble.

You may also, call Customer Care at 469-969-0929.

Q: Do you offer replacement parts?
A:
For some products, we do offer replacement parts. When contacting Customer Care, please have item number and invoice number available so they can better serve you. You can find the item number on your emailed order confirmation or invoice.
Q: What if the price changes after I make a purchase?
A:

If you bought something from Decobuys.com within the past 30 days and it is now listed at a lower price, let us know. Send your price adjustment request to via email to help@decobuys.com. We will then review and verify the price adjustment request. Decobuys.com has the final decision for matching an online price.

The following limitations apply:

  • The item must be identical, (e.g., size, model, SKU, quantity, name, color)
  • You must have purchased the item from us within 30 days of the date of your price adjustment request
  • The offer must be valid on the item that you purchased.
  • We don’t provide price adjustments for:
    • Bundle offers, rebates, mail-in offers, offers that include financing
    • Prices that require a minimum quantity purchase
    • Items that are listed as clearance, close out, liquidation, special hour/flash/limited quantity offers
    • Damaged, used, or refurbished items
    • Price errors
    • Prices as a result of pickup discounts
    • Black Friday, Cyber Week and any special/holiday promotions are excluded
Q: Does Decobuys make custom orders?
A:

Yes, please email us at help@decobuys.com or contact us at Facebook.

You may also, call Customer Care at 469-969-0929.

Q:What if I want to pick up my furniture?
A:
If you choose to pick up your furniture, please call us at least 2 hours before you plan to arrive.
Please bring blankets, tie-downs, rope and any other items you will need to wrap and secure your items into your vehicle.